Frequently Asked Questions
Everything you need to know about shopping with Mau.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Simply visit our returns portal to initiate a request and receive a prepaid shipping label.
Which payment methods do you accept?
Mau accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How can I track my package?
As soon as your package leaves our warehouse, we send an automated email containing your tracking link. You can also track your order status directly through your Mau account dashboard.
Are your products covered by a warranty?
Most of our products come with a one-year limited warranty against manufacturing defects. If you experience an issue with your purchase, please contact our support team with your order number.